Shipping

At JHL we work closely with our trusted courier partners to ensure that your garment reaches you efficiently and with as much care as possible. If you have any issues or concerns about the shipping of your order please get in touch with us on hello@jhlounge.com. 

JHL products are shipped from our warehouse in Auckland, New Zealand. You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.

When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.

Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.

*Please allow for 1-2 days extra for delivery time due to covid impact, or during busy periods such as sale time due to order volume.

Note that any local taxes and duties are the responsibility of the purchaser. JHL takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.

At JHL we understand that sustainability is a journey not a destination. We have established clear goals and commitments to help guide us as we work on a cycle of continuous improvement. Our packaging choices and the delivery of our garments are a key area of scrutiny as we and look to further reduce our impact on the environment with a focus on circularity by; continually searching for better alternatives, ensuring the safe disposal or recycling of single use items, and reusing more durable packaging. Currently:

• Our swing tags are recyclable and made from FSC certified recycled paper
• Our garment labels are recyclable and made from 100% recycled cotton and printed with soy ink
• Our reusable 0-pack courier bags are carbon neutral and made from recycyled and natural waste products in a zero waste process. You can find out more about them here
• Our packaging tissue is recyclable and printed on FSC certified recycled kraft paper with soy ink
• We are working with the Toitu Carbon Assess program to set targets and initiate change to reduce our carbon footprint with the aim of achieving carbon neutral courier deliveries

FIND OUT MORE ABOUT SUSTAINABILITY AT JHL →

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