At JHL we work closely with our trusted courier partners to ensure that your garment reaches you efficiently and with as much care as possible. If you have any issues or concerns about the shipping of your order please get in touch with us on firstname.lastname@example.org.
JHL products are shipped from our warehouse in Auckland, New Zealand. You will receive an email confirmation once your order has been dispatched and is on its way to you. This email will include your tracking information.
When placing your order, please supply a physical address where someone will be available to sign for your order between the delivery hours of 9 am – 5 pm on weekdays. All shipments require a signature upon delivery unless specified otherwise and at the customer's risk. Please note we do not ship to PO Boxes.
Any item that is redirected or delayed due to an incorrect address or lack of instructions may alter the delivery timeframe. Any extra charge is at the customer's cost.
*Please allow for 1-2 days extra for delivery time due to covid impact, or during busy periods such as sale time due to order volume.