Returns and Exchanges

We want to ensure that you choose the right JH Lounge piece for you. You are welcome to return or exchange any full-priced garment you have have purchased online from jhlounge.com within 14 days of receiving your order.

More information on returns & exchanges with JHL is below, or if you have any other questions get in touch with us at hello@jhlounge.com.

-           Goods are on a courier back to us within 14 days of receipt of item
-           All original swing tags are attached
-           Goods are unaltered and deemed re-saleable
-           Proof of purchase is provided

JHL does not offer returns, exchanges or refunds on discounted items unless they are faulty. Please choose your purchase carefully. All discounted sale purchases are final.

If you would like to return a full-priced garment you have purchased online with JHL, you may do so within 14 days of receiving your order. Exchanges are subject to availability so please contact hello@jhlounge.com in order for us to confirm and secure the replacement item.

Please fill out the returns form supplied with your order. This must accompany the items you wish to return. You can also download our returns form here JHL Online Returns Form

Please package the garment carefully and return to:

JHL Online Returns
34 Ethel Street
Morningside
Auckland 1025
New Zealand

Items must be returned via tracked courier. JHL takes no responsibility for items lost in transit. Costs incurred for the return shipping of the purchase to JHL is the responsibility of the customer unless the garment is faulty or incorrect. Please note that any local taxes and duties are the responsibly of the customer.

Once the return is received by JHL, it will undergo a quality control check to ensure it is unused, unwashed and unaltered and has all the correct tags attached including swing tags, return tags and any garment care tags.

If the garment(s) has been accepted as eligible for return, we will process the refund and you will receive confirmation via email. Please allow 2 -3 days for the refund to appear in your account. Refunds must be to the same card used in the original purchase. If the return is for an exchange, the desired item will be dispatched at the cost of JHL. An email will be sent with the relevant tracking information.

Online returns will be accepted at any of our four retail stores with the correct documentation (Online Returns Form), however refunds will only be processed by our Online Team.

We are currently unable to process exchanges for a different product online – you will need to return your garment(s) for a refund and then purchase your replacement garment online.